Shipping & Returns
Shipping Policy
Your order is important to us. We aim to pack and dispatch all orders within one working day, but do not guarantee orders to arrive by a certain date. We are not responsible for any loss of sale, income or other damages as a result of packages not showing up by a certain date.
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We do our best to package items to ensure that they will arrive in the best possible condition but will not be held responsible for minor damages including but not limited to bumps and dents on boxes. We exclusively offer tracked shipping options and will update you so you can follow your order.
Return Policy
In general, we can not provide refunds except where required by New Zealand law. This ensures all of our customers are able to receive product directly sourced from industry-leading suppliers, that is guaranteed to have no tampering. The other reason is that collectibles are subject to volatile price movements.
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We can not provide refunds for change of mind, incorrect choice or because our price changed at a later date.
In the unlikely event that you are unhappy with your order, please contact us immediately. We do our best to describe product correctly and honestly, but we are humans and mistakes can happen.
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In the unlikely event a sealed product has an error inside, that will generally be an issue that needs to be resolved directly with the manufacturer.
We will aways do our best to rectify any issues to the best of our ability.